Account Manager

Addis Ababa, Ethiopia

Zmall Delivery is looking for an experienced and results-oriented Account Manager with a strong background in marketing and sales. In this role, you will play a key part in fostering merchant relationships, driving sales growth, and delivering exceptional customer service. If you are passionate about client management and thrive in a dynamic environment, we want to hear from you!


Customer Relationship
Personal Evolution
Autonomy
Administrative Work
Technical Expertise

Responsibilities

  • Build and nurture strong relationships with merchants to foster trust and collaboration.
  • Develop and achieve monthly sales targets in collaboration with the sales team.
  • Identify opportunities for upselling and cross-selling to enhance account growth and revenue.
  • Manage the complete sales process, from prospecting and lead qualification to deal closure. 
  • Work closely with internal teams, including marketing and product development, to ensure seamless fulfillment of client needs.

Must Have

  • Bachelor Degree or Higher
  • Proficiency in basic computer skills, ERP systems, and Microsoft Office applications.
  • Strong communication skills with the ability to convey ideas clearly and effectively.
  • Exceptional customer handling and relationship management abilities.

Nice to have

  • Experience in E-commerce:
  • CRM Software Proficiency
  • Data Analysis Skills
  • Negotiation Skills
  • Marketing Knowledge
  • Networking Abilities

What's great in the job?


  • Impactful Role 
  • Dynamic Environment 
  • Collaboration 
  • Career Growth 
  • Client Interaction 
  • Innovative Company 
  • Supportive Team
Our Product

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What We Offer


Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more

Perks

A full-time position
Attractive salary package.

Professional Development